Our work ยท Case study

Kidd Motorcycles: bookings, quotes and job updates without the phone ringing all day

Kidd Motorcycles is a Harley-Davidson specialist workshop in Morayfield. Every job lived in Dean's head, customers rang constantly to check on their bikes, and the usual workshop booking software did not fit, because bike jobs grow and wait on parts. We built a system around how the workshop actually runs, on his own domain.

ClientKidd Motorcycles
IndustryMotorcycle workshop
AreaMorayfield, QLD
BuiltFrom scratch, fully custom
kiddmotorcycles.com.au
The Kidd Motorcycles homepage, with a Book your bike in button
The new website, built around his own workshop photos, with booking one tap away on every page.
What we built

Four parts, working as one system

01

A new website

A fast, mobile-first site in the workshop's own colours and photos: services, custom builds, how booking works, and where to find them.

02

Drop-off day booking

No time slots. Customers pick a morning or afternoon drop-off, add their bike and what it needs, with photos. A daily limit keeps room for the big jobs.

03

A private job page for every customer

Each bike gets its own link showing where the job is up to, so customers check their phone instead of ringing the workshop.

04

Quotes and a workshop app

Dean builds quotes on his phone, marking items as recommended or can wait. Customers approve them in a tap, and he updates a job's status the same way.

For his customers

Book it in, approve it, follow it

  1. Pick a drop-off day online

    Morning or afternoon, plus the bike, what it needs and a few photos. No phone tag to get booked in.

  2. Approve the quote on your phone

    Dean looks the bike over and sends a quote. Approve the recommended work or everything, and nothing extra gets done without an OK.

  3. Follow the job without calling

    A private page shows where the bike is up to, from booked in to ready to pick up.

Example job page
An example Kidd Motorcycles job page with a quote to approve
An example job page with made-up details. Real ones are private to each customer.
For Dean

The workshop, out of his head

  • Every booking in one place, with drop-off days on his calendar.
  • A daily limit on services, so big jobs and custom builds keep their room.
  • Job status updated in one tap from his phone.
  • Walk-ins and phone bookings added in seconds.
  • Quotes split into recommended and can wait, shown with or without GST.
  • Extra work approved by the customer in writing, before it is done.

How it is built

Everything runs on Dean's own accounts and his own domain, with no monthly software fee on top.

He controls all of it, and it belongs to him outright.

Could this work for your business?

Every business is different, so we never sell a template. In a free consultation we look at how you run things and tell you what we would build, and what it would cost as a fixed price.

Book a free consultation